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Federal Perkins, Caltech, and Institute Loans

Loan Servicer Update (Effective July 1, 2019)

Effective July 1, 2019 Caltech will have a new loan service provider, Educational Computer Systems, Inc. (ECSI). ECSI will administer all the billing, payments, and other services for the Federal Perkins, Caltech, and Institute loan programs. ACS/Conduent Educational Services will no longer service any loans for Caltech.

Please use the below information for ECSI beginning July 1, 2019:

Phone: (888) 549-3274
Fax: (866) 291-5384

Payment Mailing Address:

c/o ECSI
P.O. Box 718
Wexford, PA 15090-0718

Borrower Correspondence & Form Mailing Address:

c/o ECSI
P.O. Box 1278
Wexford, PA 10590-1278

You may also contact the Caltech Bursar's Office at (626) 395-2988.

Federal Direct Stafford Subsidized or Unsubsidized Loans

Students with a Federal Direct Stafford Loan, Subsidized or Unsubsidized, log in to the Federal Direct Lending site where you will be able to : (a) Complete online authentication by entering your FAFSA pin, then (b) complete the Entrance Counseling, and finally (c) sign the Promissory Note online.

First-Time Borrowers of Federal Direct Subsidized and Unsubsidized Loans

For first-time Stafford Loan borrowers, there is a 30-day waiting period until disbursement. If you have questions regarding the Federal Direct loan you may contact the Department of Education Direct Loan Servicing Center at (800) 433-3243 or visit their website at


For information about the loan programs visit the Financial Aid website.

If you have any questions or problems with the loan documentation, you may contact the Bursar’s Office at (626) 395-2988 or by email to We are here to help!